Troubleshooting: No seamless SSO Authentication

If users are not being automatically authenticated with My1Login when logging on to a network joined device, quick checks:

1. The extension is installed on the browser in use.
   
2. The account short code (query string) present at the end of the homepage URL.
   
3. Check the user is in the correct target OU on the AD.
   

Where users are being presented with an NTLM prompt visit the NTLM Troubleshooting page. 

A blue padlock at the top of the browser indicates a user is successfully logged in to My1Login.

A grey padlock at the top of the browser indicates a user is not logged in to My1Login.

• Related Articles

• How the browser extension works

  The My1Login browser extensions work by either: Connecting to the company Active Directory or Entra Directory Storing the client-side encrypted credentials on the My1Login cloud server The job of the browser extensions is to search webpages for login ...

• Deploying My1Login Extension via Group Policy

  1.1 Use Just One Group Policy For simplicity in administering group policies we suggest that all My1Login related settings are made in the same group policy (e.g. “My1Login SSO”). However, this is merely a suggestion, we recognise that some products, ...

• Deploying My1Login Extensions via Intune

  Microsoft Edge Open Endpoint Manager admin centre and go to Devices > Configuration, click on Create policy. Select Windows 10 and later for platform and Profile Type Templates and select Administrative Templates. Name the policy and give it a ...