Troubleshooting: No seamless SSO Authentication

Troubleshooting: No seamless SSO Authentication

If users are not being automatically authenticated with My1Login when logging on to a network joined device, quick checks:

  1. The extension is installed on the browser in use.
  2. The account short code (query string) present at the end of the homepage URL.
  3. Check the user is in the correct target OU on the AD.
Where users are being presented with an NTLM prompt visit the NTLM Troubleshooting page. 

A blue padlock at the top of the browser indicates a user is successfully logged in to My1Login.
A grey padlock at the top of the browser indicates a user is not logged in to My1Login.

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