Troubleshooting: No seamless SSO Authentication

Troubleshooting: No seamless SSO Authentication

Seamless SSO Authentication for Active Directory

Info
A blue padlock at the top of the browser indicates a user is successfully logged in to My1Login.
A grey padlock at the top of the browser indicates a user is not logged in to My1Login.

If users are not being automatically authenticated with My1Login when logging on to a network joined device, quick checks:
  1. The extension is installed on the browser in use.
  2. The account short code (query string) present at the end of the homepage URL.
  3. Check the user is in the correct target OU on the AD.
Where users are being presented with an NTLM prompt visit the NTLM Troubleshooting page. 

Seamless SSO Authentication with Entra

If users are not being automatically authenticated with My1Login when opening the browser. Here are some quick checks:
  1. The extension is installed on the browser in use.
  2. The account short code (query string) present at the end of the homepage URL or stored within a bookmark on the browser.
  3. Check the user is sync'd with My1Login by being within the correct target AU or group on Entra.
  4. Use task manager to fully close any instances of the browser being open and try again by starting the browser.
  5. Make sure there are no duplicate bookmarks within the browser that has the account short code in it.