Troubleshooting: No seamless SSO Authentication
If users are not being automatically authenticated with My1Login when logging on to a network joined device, quick checks:
- The extension is installed on the browser in use.
- The account short code (query string) present at the end of the homepage URL.
- Check the user is in the correct target OU on the AD.
Where users are being presented with an NTLM prompt visit the NTLM Troubleshooting page.
A blue padlock at the top of the browser indicates a user is successfully logged in to My1Login.
A grey padlock at the top of the browser indicates a user is not logged in to My1Login.
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