Troubleshooting: The Active Directory Connector (ADC)

Troubleshooting: The Active Directory Connector (ADC)

If you are experiencing unexpected behaviour with your ADC, here are some quick checks you can perform:

  1. Check that the ADC is switched on and running
  2. Have you restarted the ADC?
  3. Is there an active internet connection on the server that is hosting the ADC?
  4. Are there any firewall settings that would stop the ADC from communicating with the My1Login API?
  5. Is the ADC log showing any errors?
  6. Has there been any server activity that could have interrupted the ADC?
When raising a ticket relating to ADC behaviours, it is fastest to provide a copy of the ADC log relating to the time of the incident. This will help our engineers diagnose the problem more quickly.

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