Service Desk Admin Guide

Service Desk Admin Guide

Service Desk Admin Role

The Service Desk Admin Role is a way to promote users to manage other users of the account without opening up the whole admin panel to non-admin users.

Comparison to an Admin on the Same Account

The List of options available to an admin:


Compared to what a Service Desk Admin would see:

How to access the Service Desk Screen

As an admin, go to Users > Manage Users and find the user you want to give the role to and click on edit next to their username.


Next click on the Account Roles tab and click on "Add Role"


Select the "Service Desk Admin" option from the dropdown and click Save.


The user that has the new role will need to log out and back into My1Login if they are already logged in to see the new option appear in their vault.


What the Service Desk Admin Role can and cannot do

Service Desk Admins can
  1. Manage Users
    1. Search Users
    2. Add new users
    3. Bulk add new users
    4. Delete users
    5. Re-send Authentication email
    6. Unlock user accounts
    7. View individual activity in 'edit users area'
Service Desk Admins cannot
  1. Update/View Settings
  2. Create child accounts
  3. View company system audits/reporting
  4. Share identities to other users
  5. Update Inclusion/Exclusion list
  6. Elevate permissions/Assign Roles
  7. Create application tiles
  8. Edit applications


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