Service Desk Admin Guide

Service Desk Admin Guide

Service Desk Admin Role

The Service Desk Admin Role is a way to promote users to manage other users of the account without opening up the whole admin panel to non-admin users.

Comparison to an Admin on the Same Account

The List of options available to an admin:


Compared to what a Service Desk Admin would see:

How to access the Service Desk Screen

As an admin, go to Users > Manage Users and find the user you want to give the role to and click on edit next to their username.


Next click on the Account Roles tab and click on "Add Role"


Select the "Service Desk Admin" option from the dropdown and click Save.


The user that has the new role will need to log out and back into My1Login if they are already logged in to see the new option appear in their vault.


What the Service Desk Admin Role can and cannot do

Service Desk Admins can
  1. Manage Users
    1. Search Users
    2. Add new users
    3. Bulk add new users
    4. Delete users
    5. Re-send Authentication email
    6. Unlock user accounts
    7. View individual activity in 'edit users area'
Service Desk Admins cannot
  1. Update/View Settings
  2. Create child accounts
  3. View company system audits/reporting
  4. Share identities to other users
  5. Update Inclusion/Exclusion list
  6. Elevate permissions/Assign Roles
  7. Create application tiles
  8. Edit applications


    • Related Articles

    • Resetting your My1Login Admin User Password

      Before resetting your Admin password, make sure that the ADC is running or that there is another Admin that can access the My1Login Admin portal. Once you have confirmed that either: Your company's My1Login Active Directory Connector is running or ...
    • My1Login Profile Settings Guide

      Settings The Settings tab is where you can set options across the account for all users, specific groups, and administrators. Account Settings Profile Multiple profiles can be made to apply different settings to users via workgroup memberships. If a ...
    • Sharing Credentials with Users or Groups

      Application credentials can be shared with other users or groups in your organisation. The ability to share identities is controlled within the admin settings. This guide will take you through the steps required to do this. Permission to Share ...
    • Transferring Credential Ownership

      Application credentials are owned by the user that created them. There are a few scenarios where you may want to transfer ownership of those identities to another user. This guide will take you through the steps required to do this. Examples of ...
    • Password Policy Enforcement on External Apps

      My1Login provides a comprehensive set of features for managing and enforcing password policies across your enterprise. This guide will walk you through various methods for enforcing password policies using My1Login, including automatic password ...