Resetting your My1Login Admin User Password

Before resetting your Admin password, make sure that the ADC is running or that there is another Admin that can access the My1Login Admin portal.

Once you have confirmed that either:

1. Your company's My1Login Active Directory Connector is running
   

or

1. You have a second admin who has access to their My1Login account
   

Admin passwords can be reset using the reset passphrase link. The additional admin will need to login and verify the password change. 

Should you get locked out of your account, without an ADC running, My1Login will be unable to retrieve or recover your admin account due to our use of client-side encryption.

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